TERMS & CONDITIONS OF USE OF THE SITE AND PRODUCT PURCHASES FROM THIS SITE. PLEASE READ CAREFULLY BEFORE PURCHASING ANY DOG CRATES.
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS AND CONDITIONS.
If you do not agree with any of the Terms of Use below, do not use this site. Leave here. By making a purchase you are signifying that you have read, understood and agree to our terms and conditions.
UKDogCrates.co.uk reserves the right, at any time, to modify, alter, or update these Terms and Conditions and you agree to be bound by such modifications, alterations, or updates.
We want your shopping experience to be enjoyable in terms of quality and service that is offered by us and we will help wherever possible to ensure this is so. In order to ensure our prices stay low we need our customers to act in a fair and reasonable manner too. All contact should be made via the main email address only info@ukdogcrates.co.uk
We will replace any pet product if it is defective, a replacement will be shipped to you upon receipt of the faulty item. Under the distant selling regulations you have the right to a cancel your order within 7 business days. A refund will be processed upon receipt of the returned item however will not include any special delivery cost if this was selected..
If your dog shows any signs anxiety or is trying to escape then you should not leave it unattended until such time as he is comfortable in the crate as this could cause damage to the dog crate or to your dog. We do not accept responsibility for damage caused by an anxious dog. Certain breeds may escape but it is your responsibility to train your dog to use the crate correctly and we do not accept responsibility for dogs that persistently escape or cause damage to themselves or the crate in an attempt to escape. Our crates are training crates not specifically for the confinement of your pet. It is YOUR responsibility to ensure your pet does not damage itself or the crate and if you have feel this may be possible then do not leave the dog unattended until it is fully trained to use the crate in a safe manner.
If returning a crate the item and it's packaging must be undamaged and in a saleable condition. In the event of a customer purchasing an item from us mistakenly and through no fault of ukdogcrate.co.uk we will be pleased to replace or refund the item provided that the original item is returned to to us unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, ukdogcrate.co.uk reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer and collections are charged at £38 and you must pay in advance of the collection and somebody must be available so that the item maybe collected or an additional collection charge will be made.
Email us for the retruns address info@ukdogcrates.co.uk When returning a product recommend with your own delivery company we recomend you use a service where you are able to track/prove delivery as we cannot accept responsibility for non-delivery.
Please be extra careful when selecting the correct product for your pet. If you are not sure or if you have any questions regarding a pet product please contact us and we will do our best to answer your questions accurately if you are in any doubt about the size then DO NOT purchase the item until you are sure that you are ordering the correct size item. All product sizes stated on the web site are approximate and we do not accept returns unless there is a significant (more than a 3inch) difference in the size stated either way. If you purchase the incorrect sized product and you wish to exchange it you will be refunded for the cost of the pet product less the cost of special next day delivery service delivery and a reboxing fee of £4 due to box tape, stickers and damage to the box. If an order has to be re-delivered under the special delivery service you will be liable for the additional carriage cost and payment must be made before re-delivery.
For additional security of credit cards all refunds will be made via cheque and sent to the address where the credit card is registered and only made out to the name on that card.
Delivery will be dispatched on the day the payment has been received if within normal business hours if ordered before 12pm. Although we use a next business day delivery service please allow up to 5 business days for your product to arrive. We do not guarantee next working day deliveries as we use third party companies who carry out deliveries for us. Therefore we are unable to accept any responsibilitiy for late deliveries. Tracking details will be issued as soon as available but but please allow up to 2 business/working days have passed. We use a number of different companies to deliver the dog crates depending on your area. If for any reason you are unable to accept delivery, they will attempt to deliver a second time free. However, if they are still unable to make the delivery to you, and additional delivery charge will be incurred by you. This does not affect your statutory rights. Next working day service means that this will be the day the crate is collected from us not delivered to you as is standard practice with a next working day service.
Pictures used on this web site are not the actual crate you will receive obviously thats one has been sold now.
We do not deliver outside mainland UK
We reserve the right to refuse to supply at our discretion.
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Dog Crates/Cages are designed for House Training pets and NOT designed to contain aggressive or over anxious destructive Dogs. If You are buying this crate because your pet is behaving badly in the house when alone, you will need to train them BEFORE leaving them in the cage alone.
If you fail to train them before leaving them your pet could damage either the cage or themselves in attempting to breakout.
IMPORTANT IF YOUR PET SHOWS ANY SIGN OF ANXIETY IN THE CRATE USE THESE STEPS UNTIL YOUR PET IS HAPPY IN THE CRATE.
If An anxious Pet is left un-trained and alone in the cage it could cause permanent damage to the cage or to your pet
Crate training your dog may take some time and effort, but can be useful in a variety of situations. If you have a new dog or puppy; you can use the crate to limit his access to the house until he learns the entire house rules – like what he can and can’t chew on and where he can and can’t eliminate. A crate is also a safe way of transporting your dog in the car, as well as a way of taking him places where he may not be welcome to run freely. If you properly train your dog to use the crate, he’ll think of it as his safe place and will be happy to spend time there when needed.
Selecting A Crate
Your dog’s crate should be just large enough for him to stand up and turn around in when full Adult size if the crate is to be used for the life of your pet
The Crate Training Process
Crate training can take days or weeks, depending on your dog’s age, temperament and past experiences. It’s important to keep two things in mind while crate training. The crate should always be associated with something pleasant, and training should take place in a series of small steps - don’t go too fast, as this can cause anxiety in you pet and an overall fear and dislike of the new crate.
Step 1: Introducing Your Dog To The Crate
Put the crate in an area of your house where the family spends a lot of time, such as the family room.
Put a soft blanket or towel in the crate. Bring your dog over to the crate and talk to him in a happy tone of voice. Make sure the crate door is securely fastened opened so it won’t hit your dog and frighten him.
To encourage your dog to enter the crate, drop some small food treats near it, then just inside the door, and finally, all the way inside the crate. If he refuses to go all the way in at first, that’s okay – don’t force him to enter. Continue tossing treats into the crate until your dog will walk calmly all the way into the crate to get the food. If he isn’t interested in treats, try tossing a favourite toy in the crate. This step may take a few minutes or as long as several days.
Step 2: Feeding Your Dog His Meals In The Crate
After introducing your dog to the crate, begin feeding him his regular meals near the crate. This will create a pleasant association with the crate. If your dog is readily entering the crate when you begin Step 2, put the food dish all the way at the back of the crate. If your dog is still reluctant to enter the crate, put the dish only as far inside as he will readily go without becoming fearful or anxious. Each time you feed him, place the dish a little further back in the crate.
Once your dog is standing comfortably in the crate to eat his meal, you can close the door while he’s eating. At first, open the door as soon as he finishes his meal. With each successive feeding, leave the door closed a few minutes longer, until he’s staying in the crate for ten minutes or so after eating. If he begins to whine to be let out, you may have increased the length of time too quickly. Next time, try leaving him in the crate for a shorter time period. If he does whine or cry in the crate, it’s imperative that you not let him out until he stops. Otherwise, he’ll learn that the way to get out of the crate is to whine, so he’ll keep doing it.
Step 3: Conditioning Your Dog For Longer Time Periods
After your dog is eating his regular meals in the crate with no sign of fear or anxiety, you can confine him there for short time periods while you’re home. Call him over to the crate and give him a treat. Give him a command to enter such as, "kennel up." Encourage him by pointing to the inside of the crate with a treat in your hand. After your dog enters the crate, praise him, give him the treat and close the door. Sit quietly near the crate for five to ten minutes and then go into another room for a few minutes. Return, sit quietly again for a short time, then let him out of the crate. Repeat this process several times a day.
With each repetition, gradually increase the length of time you leave him in the crate and the length of time you’re out of his sight. Once your dog will stay quietly in the crate for about 30 minutes with you out of sight the majority of the time, you can begin leaving him crated when you’re gone for short time periods and/or letting him sleep there at night. This may take several days or several weeks
Step 4: Crating Your Dog When Left Alone:
After your dog is spending about 30 minutes in the crate without becoming anxious or afraid, you can begin leaving him crated for short periods when you leave the house. Put him in the crate using your regular command and a treat. You might also want to leave him with a few safe toys in the crate. You’ll want to vary at what point in your "getting ready to leave" routine you put your dog in the crate. Although he shouldn’t be crated for a long time before you leave, you can crate him anywhere from five to 20 minutes prior to leaving.
Don’t make your departures emotional and prolonged, but matter-of-fact. Praise your dog briefly, give him a treat for entering the crate and then leave quietly. When you return home, don’t reward your dog for excited behaviour by responding to him in an excited, enthusiastic way. Keep arrivals low key. Continue to crate your dog for short periods from time to time when you’re home so he doesn’t associate crating with being left alone.
Part 5: Crating Your Dog At Night:
Put your dog in the crate using your regular command and a treat. Initially, it may be a good idea to put the crate in your bedroom or nearby in a hallway, especially if you have a puppy. Puppies often need to go outside to eliminate during the night, and you’ll want to be able to hear your puppy when he whines to be let outside. Older dogs, too, should initially be kept nearby so that crating doesn’t become associated with social isolation. Once your dog is sleeping comfortably through the night with his crate near you, you can begin to gradually move it to the location you prefer.
Potential Problems Too Much Time In The Crate
A crate isn’t a magical solution. If not used correctly, a dog can feel trapped and frustrated. For example, if your dog is crated all day while you’re at work and then crated again all night, he’s spending too much time in too small a space. Other arrangements should be made to accommodate his physical and emotional needs. Also remember that puppies under six months of age shouldn’t stay in a crate for more than three or four hours at a time.
Whining
If your dog whines or cries while in the crate at night, it may be difficult to decide whether he’s whining
to be let out of the crate, or whether he needs to be let outside to eliminate. If you followed the training procedures outlined above, your dog hasn’t been rewarded for whining in the past by being released from his crate.
Try to ignore the whining. If your dog is just testing you, he’ll probably stop whining soon. Yelling at him or pounding on the crate will only make things worse. If the whining continues after you’ve ignored him for several minutes, use the phrase he associates with going outside to eliminate. If he responds and becomes excited, take him outside. This should be a trip with a purpose, not play time. If you’re convinced that your dog doesn’t need to eliminate, the best response is to ignore him until he stops whining. Don’t give in, otherwise you’ll teach your dog to whine loud and long to get what he wants. If you’ve progressed gradually through the training steps and haven’t done too much too fast, you’ll be less likely to encounter this problem. If the problem becomes unmanageable, you may need to start the crate training process over again.
Separation Anxiety
Attempting to use the crate as a remedy for separation anxiety won’t solve the problem. A crate may prevent your dog from being destructive, but he may injure himself or damage the crate in an attempt to escape from the crate.
Separation anxiety problems can only be resolved with counter-conditioning and desensitization procedures.
You may want to consult a professional animal behaviorist for help or try your self, with our help chapter below.
Dogs with separation anxiety exhibit behavior problems when they’re left alone. Typically, they’ll have a dramatic anxiety response within a short time (20-45 minutes) after their owners leave them. The most common of these behaviors are:
Digging, chewing and scratching at doors or windows in an attempt to escape and reunite with their owners.
Howling, barking and crying in an attempt to get their owner to return.
Urination and defecation (even with housetrained dogs), as a result of distress.
Why Do Dogs Suffer From Separation Anxiety?
We don’t fully understand exactly why some dogs suffer from separation anxiety and, under similar circumstances, others don’t. It’s important to realize, however, that the destruction and house soiling that often occurs with separation anxiety is not the dog’s attempt to punish or seek revenge on his owner for leaving him alone, but is actually a panic response, not unlike a Human Panic Attack
Separation anxiety sometimes occurs when:
1. Dog has never or rarely been left alone.
2. Following a long interval, such as a vacation, during which the owner and dog are constantly together.
3. After a traumatic event (from the dog’s point of view) such as a period of time spent at a shelter or boarding kennel.
4. After a change in the family’s routine or structure (a child leaving for college, a change in work schedule, a move to a new home, a new pet or person in the home).
